WARRANTYDESIGN
Construction:
Residential Product Installer and Retailer
Growing Profits Through Services Expansion
We are a multi-state specialty retailer of windows, doors, and skylights. All of the products we sell are covered by lengthy warranties limited to replacement of the product if found to be defective. Warranty Design assisted us in designing a warranty program that extended to the cost of installing the replaced product for the life of the manufacturer's warranty. Scott and his team were invaluable in helping us to design an extended warranty that is comprehensive and still affordable, a great value proposition! They guided us through the design, application and implementation process of this program and were always available to promptly respond to issues or questions. Warranty Design is a pleasure to do business with and I recommend them highly.
Chief Financial Officer
Long Island, NY
Commercial Installer
Meeting Commercial Builder Client Requirements
We had a rather unique warranty issue involving repair work on materials already under warranty. I was hesitant to even get started on the project figuring it was too complicated. Scott quickly broke down the issues, provided a path forward and resources to accomplish it. I would recommend him to anybody needing help in this area.
President
Seattle, WA
Energy:
Retail Energy Provider
Reducing Churn and Increasing CSAT Through Services
We partnered with Warranty Design to create an entirely new business and revenue stream. Warranty Design led the coverage design, introduction, negotiation, and implementation of multiple insurance and multiple administrators. They continue to assist us as our program matures and evolves. I cannot imagine a scenario where we could have accomplished this without their help.
President
Tampa, FL
Residential Product Installer and Retailer
Growing Profits Through Services Expansion
We have worked with Warranty Design for over four years. They have helped us find customer-focused solutions that increased our customer satisfaction and revenue. Their gift is helping us see changes and unmet needs in the market that we could not see and then helping us with new ideas and solutions to meet those unmet needs. They have been a great partner.
Marketing Director
Northeast, USA
Financial Services:
P&C Insurer
Designing New Solutions for Retail Clients
We have worked with Warranty Design for the last few years on designing and pricing of unique programs in the insurance industry. A very professional and knowledgeable team goes a long way for business development and Scott brings that to the task every time. We look forward to future opportunities to include Scott and his team.
President
Las Vegas, NV
Regional P&C Insurer
Creating Service Solutions for Residential Customers
We were introduced to Warranty Design through a mutual advisor and could be more grateful for that introduction. The team knows this business in-and-out. They devised a creative solution and executed it in short order. Completely turn key solution. We look forward to finding new ways to deepen our relationship with Warranty Design.
President
Boston, MA
Large Global Insurer
Building Out Warranty Solutions as a Practice
Warranty Design has been a great thought and business partner to us as a new underwriter in this space. Their guidance and relationships have helped us secure some of our first clients, and their services have helped set us up for further success in the future.
Vice President
Chicago, IL
Home Warranty Startup
Starting the Right Way When Structuring the Business
Scott's expertise in product warranties has been truly impressive. His knack for breaking down the intricacies of the warranty business model made it easy for my team and I to grasp the key concepts. Thanks to his clear guidance, we were able to quickly assemble our infrastructure, accelerating the development of our warranty product in record time.
Founder
Miami, FL
Home Warranty Startup (2)
Picking the Right Carrier is Critical and Opaque
We engaged Scott to advise on matters related to home warranty services and to help guide our client’s entry into the space. As a licensed attorney representing the company, I’ve had the opportunity to work closely with numerous consultants over the years, and I can say without hesitation that Scott stands out among them.
He is exceptionally knowledgeable about the industry and regulatory landscape, and his insights were both practical and strategic. He was always prompt, attentive, and highly responsive, often anticipating our needs before we even raised them.
His professionalism and follow-through gave us tremendous confidence at every stage.
Scott’s guidance was instrumental in helping our client navigate a complex process and make informed, confident decisions. I would enthusiastically recommend him to any company considering entering the home warranty business.
General Counsel
Brooklyn, NY
Manufacturing (Commercial/Consumer):
High-Tech Commercial Manufacturer
Fostering Buyer Confidence Through Insured Limited Warranties
The warranty design team delivers! They helped us navigate the often complicated worlds of commercial warranties and insurance-backed offerings. Scott and Matt invested time to understand our innovative cooling solutions, service and support goals and integrated processes. With this knowledge, they helped craft a unique go-to-market warranty and insurance package that is highly unique and disruptive in our industry. They interfaced with key partners to develop the appropriate documentation, solution packaging, processes and positioning. We look forward to our next project with the warranty design team. Well done!
Chief Marketing Officer
Austin, TX
Commercial Equipment Manufacturer
Reducing Maintenance Program Churn with Warranty Solutions
We were introduced to Warranty Design through a mutual advisor and could be more grateful for that introduction. The team knows this business in-and-out. They devised a creative solution and executed it in short order. Completely turn key solution. We look forward to finding new ways to deepen our relationship with Warranty Design.
President
Pittsburg, PA
Automotive OEM
Owning the Customer with OEM-Managed Service Offerings
We were floored by the level of service and intentionality that Scott and Matt showed in the process. The team at Warranty Design was willing to learn our industry and product in order to design a product that is exceptional for our end users. Their expertise and willingness to teach allowed us to get through the development process efficiently and intentionally. We couldn't be happier with our program and the service we received.
President
Columbus, OH
Global OEM
Executing Through a Large Distributed Team
I have been amazed by the quality of insights that Scott brought into the device warranty discussions for us. In addition, Scott’s ability to clearly define the warranty business model to colleagues and executives new to the conversation immediately mobilized cross-functional task force teams and allowed warranty product ideation to launch within 60 days.
Vice President Customer Experience & Strategy
New York, NY
Fortune 10
Developing Multi-Business-Unit Strategy
The product development guidance Scott provided us was well-researched, insightful, and extremely valuable! He has a deep understanding of protection plans, insurance, and other adjacent offerings, and is skilled at projecting the financial performance of each. His deep compliance knowledge also helped us understand what’s possible and how to implement the different options he provided.
Product Owner
San Francisco, CA
Shark Tank Company
Sourcing Best Fit Vendors Efficiently
Working with Warranty Design was a very positive experience. Their expertise was apparent and they were able to quickly understand our business model and translate the data they saw into actionable items that were highly impactful for us. We plan on using them in the future as needs arise and would highly recommend them.
Executive Vice President
Pittsburgh, PA
Professional Services:
Technology Repair Facility
Evolving From Services to Solutions
We have worked with Warranty Design since 2017. As a startup service contract provider, Warranty Design provided us help in establishing the business and growing in a compliant way. The solution allowed us to build the business with limited investment and add more capabilities as we grew.
President
Kansas City, KS
Reverse Logistics & Distribution Hub
Positioning the Value Proposition for the Warranty Industry
Warranty Design worked with us to assess our capabilities and evaluate our business strategy. Their extensive knowledge regarding how insurers and administrators function allowed us to find new viable clients. Collectively, we redefined our value proposition and built the operational and financial models to execute the strategy. If you are looking for insight regarding how to navigate the world of product insurers or warranty administrators, they are a great resource.
Chief Operating Officer
Baltimore, MD
Vertically-Integrated Retailer Support Provider
Interconnecting the Pieces of the Warranty Value Chain
Warranty Design has been a great partner over the past 4 years in supporting a home products extended service contract (ESC) program. Scott is energetic, knowledgeable and a compliance expert in the warranty/ESC space. He strives to understand the big picture in order to provide a holistic solution to maximize profitability for his clients. I would not think twice about engaging in the future!
President
Atlanta, GA
Retail:
Retailer, 500 Locations
Reimagining the Program to Limit Losses Pre-Acquisition
Scott Sherrod and the team at Warranty Design fill a unique niche in the telecom space. Rarely is an advisor/consultant as trusted as Scott is by both OEMs, carriers, and insurance companies – and getting competing parties to agree isn’t an easy task. He is talented, articulate, educated, and can translate data into action with ease. I would not hesitate to recommend Scott and the Warranty Design team for any opportunity you are considering.
Vice President
Orlando, FL
SaaS:
Venture-Backed Insurtech
Partnering Holistically Creates Many Synergies
The Warranty Design team has been an incredible partner in understanding and approaching the warranty and insurance market. They have helped us think through the compliance and design of our program to fit our unique and ambitious goals. Very glad we made the decision to work with them.
Co-founder
San Francisco, CA
Specialty Programs:
Insuretech Innovator
Using Regulatory Design to Enhance Competitive Advantage
We connected with Warranty Design after working with other firms that found it challenging to move
our innovative product from idea to reality. Matt and Scott brought the right mix of industry
knowledge and practical guidance, helping us not only develop a first-of-its-kind solution but also
effectively communicate its value to insurance partners. Their professionalism and insight made a real
difference in our journey. I would highly recommend Warranty Design to anyone looking to bring new warranty products to market, and I’m excited to continue working together as we grow.
Founder
New York, NY
Product Protection Programs
Solutions designed to keep a product functioning, including all types of warranties, performance guarantees, and specialized insurance products for loss, theft, and other benefits.